CMS: Frequently Asked Questions
The CMS is available to UCSD Academic & Administrative units. At this time, we cannot support labs, student organizations, or Health Sciences sites:
Yes. See Web Development Resources for links to web maintenance resources.
Also, be careful with link syntax. Some common errors include:
- Email links missing the “mailto”. The syntax for an email link is: <a href=”mailto:email@example.com”>
- External links missing “http” or containing blank spaces (blank spaces can be introduced when you copy and paste a link into the CMS)
- Correct syntax: <a href=”http://google.ucsd.edu”>
- Incorrect: <a href=” http://google.ucsd.edu”> and <a href=”google.ucsd.edu”>
As you browse the Internet, your browser downloads elements of the pages you view and stores them on your computer in a cache. This improves browsing performance by loading pages faster. In some cases, this is why you might not see edits reflected immediately.
To force the new page to reload, try a hard refresh: Ctrl + F5 or Cmd + Shift + R for Macs.
If that doesn't work, you may need to clear the browser cache.
The CMS keeps deleted assets in the recycle bin for 15 days. To recover a deleted file:
- Select Home from the CMS blue ribbon.
- Select Recycle Bin.
- Find the file you want to restore and select the green "restore" button.
The file will be placed back in its original location.
In order to access the CMS from outside the UCSD network you must be connected to the campus Virtual Private Network. Otherwise, cms.ucsd.edu won't be accessible and you'll get an error message.
Get instructions on how to use the client and install the VPN client application for Windows, Mac and Linux at http://blink.ucsd.edu/go/vpn. Make sure you choose the allthruucsd – Route all traffic through the UCSD VPN option.
Note: There is a known issue when using the "EasyConnect" web interface. Therefore, we highly recommend downloading and installing the application.
If you are seeing "Enter Title Here" or "Enter Summary Here", you are missing some metadata. When creating a CMS page, make sure the “Inline Metadata” section is filled out. The Title and Summary fields don’t show up on the page but they do show up in search results.
The metadata Title should be the actual title of the page and the Summary should be a one-sentence description of what the page is about. Good summaries encourage users to click on the link to see what is on the page.
It is important to resize images before you upload them into the CMS as this simple task can help you optimize page loading times and reading experience on your site. Uploading images directly from the source, such as a digital camera, and simply resizing the image via html or the image editor, can significantly increase load times, especially if you have several images on one page.
You can use Photoshop or online tools (http://www.picresize.com) to resize your images.
CMS template column widths:
- Left Column - 222px
- Middle Column - 540px
- Right Column - 166px
The CMS and your website are 2 different systems that only communicate via publishing and unpublishing. If you delete a page from the CMS without unpublishing it first, it will still show up on the website. To prevent this from happening in the future, make sure you have "Un-publish on Delete" checked in your preferences (access via My Settings link at top right corner of the CMS):
To remove a deleted page from your website, just recreate a page with the same system name (the page doesn't need to have any content) and then delete it. The CMS will unpublish the page for you before deleting it.
I just deleted a page and it is still showing up in the top navigation on my site. How do I get rid of it?
Have you ever wondered why your url looks like this: "yoursite.ucsd.edu/Hello%20cms%20users.html"? That's because web browsers encode system names containing spaces, either as a plus-sign (+) or %20. And as you can see from the example above, it's not easy to read.
To fix this, you need to change the system name. The system name is the filename that shows up in the left-hand column in the CMS. It also becomes part of the page URL (link). Find out how to change a system name.
Sometimes you need to update a pdf, Word doc, or other types of files kept in the _files folder. You can replace these files by dragging (or browsing) the new file into the edit area of that existing file.
However, occasionally you might run into errors that prevent you from doing this. Check to make sure your new file only has valid characters in its name (alphanumeric, underscore, or hyphens are fine). Parentheses within a filename are not allowed, so rename your file to something else if you have a parenthesis or two in its name. Spaces in a filename will work, but are not recommended as they can cause problems in URLs. Replace spaces with hyphens or underscores.
The best way to make text stand out is to use headings. Use Heading 1 (<h1>) for the title of the page, Heading 2 (<h2>) for the top level sections of a page, and Heading 3 (<h3>) for the next level down. Using headings makes the page more scannable and helps with accessibility and search engine optimization.
Please use centering very sparingly. Sure, it feels like it'll make the text stand out better but it comes at a cost. Centered text is much more difficult to read because the starting place of each line changes. You force users to work harder and make them less likely to stick around and keep reading: http://uxmovement.com/content/why-you-should-never-center-align-paragraph-text/.
Here are some other tips to make it easier for users to scan your content
- Use bullets to call out key points.
- Less is more. Reduce the amount of text on each page.
- Proofread your work. Publish the page to staging and have someone else take a look at it before it goes live.
If you can't publish an asset (folder, page, image or file) within the CMS and you're presented with the following error:
The asset is set to not publish. To enable publishing:
- Select the asset and click the Edit tab.
- Click the System sub-tab (skip this step if you're working on a folder).
- Check Include when publishing and click Submit.
Note: If the asset is enabled for publishing but you still get the error message, check the folder one (or more) levels up (this setting will cascade down to the entire folder hierarchy). Some assets, such as block content, aren’t publishable. Instead of publishing the block, you publish the page the block shows up on.